Privacy Policy

Who we are

BranDive ("we", "us") is a brand, web, marketing and print agency operating from Lahore, Pakistan and serving clients worldwide, including the UK, the Gulf, China and Pakistan — now scaling to Canada and Australia. Website: https://brandive.uk. Contact: usamaj@brandive.uk.

Information we collect

Contact form data. When you submit our contact form we collect your name, email address and message. This is stored securely in our database and sent to us by email so we can respond to your enquiry.

Analytics data. With your consent, we use Google Tag Manager and related analytics tools to understand how visitors use the site (pages viewed, approximate location, device type). Analytics only run if you accept cookies via our consent banner.

Direct communication. If you contact us by email, phone or WhatsApp, we process the details you share in order to reply and provide our services. WhatsApp conversations are governed by WhatsApp's own privacy policy.

How we use your information

We use your information to respond to enquiries, prepare quotes, deliver the services you engage us for, improve our website, and meet legal obligations. We do not sell your personal information.

Legal basis

We process enquiry data on the basis of legitimate interest and pre-contractual steps taken at your request. Analytics run only with your consent, which you can withdraw at any time (see our Cookie Policy).

How long we keep it

Enquiry records are kept for as long as needed to handle your enquiry and any resulting client relationship, after which they are deleted or anonymised.

Sharing

We share data only with service providers needed to run our website and communications (such as our hosting provider and Google, for consented analytics). We do not share your details with third parties for their own marketing.

Your rights

Depending on your location, you may have rights to access, correct, delete or restrict the use of your personal data, and to withdraw consent. To exercise any of these, email usamaj@brandive.uk and we will respond promptly.

Security

Form submissions are stored in an access-controlled database, our admin area is password-protected, and the site is served over HTTPS.

Changes

We may update this policy from time to time. The latest version will always be available on this page.